Frequently Asked Questions
Question 1: What information are required from sellers?
Answer:
1) A packing list includes product name, carton amount, carton size, gross weight
2) A proforma invoice with declared unit price, you can get invoice from your supplier.
3) Amazon FBA warehouse with shipment ID and reference ID
4) Your shipping request, by air or by sea
5) Your supplier’s contacts (name, address,email & telephone)
1) A packing list includes product name, carton amount, carton size, gross weight
2) A proforma invoice with declared unit price, you can get invoice from your supplier.
3) Amazon FBA warehouse with shipment ID and reference ID
4) Your shipping request, by air or by sea
5) Your supplier’s contacts (name, address,email & telephone)
Question 2: Is there any additional charges besides the quotation?
Answer:
1) the quotation is based on the cargo weight/volume provided by your email. If the data is different from warehouse provided, will take warehouse data as final chargeable weight/volume.
2) The quotation is a door to door price, only exclusive the import duty&vat and exam fee when applied by customs
1) the quotation is based on the cargo weight/volume provided by your email. If the data is different from warehouse provided, will take warehouse data as final chargeable weight/volume.
2) The quotation is a door to door price, only exclusive the import duty&vat and exam fee when applied by customs
Question 3: How about the delivery time?
Answer:
1) By fast air express, 3-5 days from departure to FBA warehouse
2) By air freight, around 10 days from departure to FBA warehouse
3) By sea freight, 25-30 days from departure to FBA warehouse in west US, 30-35 days to FBA warehouse in east US, 35 days to FBA warehouse in UK.
4) It’s an estimated time, which may be delayed by the carrier or the consolidation warehouse. We are working with the best carriers and ensure to provide you stable time.
1) By fast air express, 3-5 days from departure to FBA warehouse
2) By air freight, around 10 days from departure to FBA warehouse
3) By sea freight, 25-30 days from departure to FBA warehouse in west US, 30-35 days to FBA warehouse in east US, 35 days to FBA warehouse in UK.
4) It’s an estimated time, which may be delayed by the carrier or the consolidation warehouse. We are working with the best carriers and ensure to provide you stable time.
Question 4: How to choose sea or air shipping?
Answer:
1) Air shipping is fast but cost is expensive, only applied when you need your cargo to arrive FBA very soon
2) Only when cargo measurement is greater than 2cbm, the sea freight is more competitive than air freight
3) Some sensitive cargo (liquid, battery,powder etc) are forbidden to ship by air freight.
1) Air shipping is fast but cost is expensive, only applied when you need your cargo to arrive FBA very soon
2) Only when cargo measurement is greater than 2cbm, the sea freight is more competitive than air freight
3) Some sensitive cargo (liquid, battery,powder etc) are forbidden to ship by air freight.
Question 5: About the chargeable weight for air shipping?
Answer:
1) If the volumetric weight is greater than the gross weight, take volumetric weight as chargeable weight
2) by air courier, volumetric weight is Length (cm)*height (cm)*width (cm) divided by 5000
3) by air freight, volumetric weight is Length (cm)*height (cm)*width (cm) divided by 6000
4) the final carton size measured in Customs warehouse may be greater than factory provided due to cargo stuffed in and transportation from factory to warehouse.
1) If the volumetric weight is greater than the gross weight, take volumetric weight as chargeable weight
2) by air courier, volumetric weight is Length (cm)*height (cm)*width (cm) divided by 5000
3) by air freight, volumetric weight is Length (cm)*height (cm)*width (cm) divided by 6000
4) the final carton size measured in Customs warehouse may be greater than factory provided due to cargo stuffed in and transportation from factory to warehouse.
Question 6: When Do I MAKE payment?
Answer:
1) By air shipping, we need your payment before cargo departure
2) By sea shipping, you can pay after cargo arriving destination port & clearance completed, before delivery to door
3) When we set up a regular business, you can have a credit payment time till 7 days.
1) By air shipping, we need your payment before cargo departure
2) By sea shipping, you can pay after cargo arriving destination port & clearance completed, before delivery to door
3) When we set up a regular business, you can have a credit payment time till 7 days.
Question 7: Which payment methods are accepted?
Answer:
1) Wire transfer to our company’s USD account
2) Western Union
3) Paypal (more economical for smaller amounts)
1) Wire transfer to our company’s USD account
2) Western Union
3) Paypal (more economical for smaller amounts)